Terms of service

Last updated: 30 July 2026

Welcome to Ebor Coffee. These Terms & Conditions explain the rules for using our website and purchasing products from us.

By using our website or placing an order, you agree to these terms.

About Us

Ebor Coffee provides freshly roasted coffee and related products through our online store.

If you have any questions, please contact us:

Email: hello@eborcoffee.co.uk

Address: [Insert Business Address]

Ordering

When you place an order, you are making an offer to purchase our products.

Once your order has been accepted and payment has been received, we will send you an order confirmation email.

We reserve the right to refuse or cancel an order where necessary, including where products are unavailable, pricing errors occur, or we suspect fraudulent activity.

Please check your order details carefully before completing your purchase.

Products

We make every effort to ensure product descriptions, images and information are accurate.

However, colours may vary slightly depending on your device, and coffee is a natural product where flavour, appearance and characteristics may vary between batches.

We reserve the right to update product information, pricing or availability at any time.

Pricing & Payment

All prices shown on our website are in GBP (£) and include VAT where applicable.

Payment is processed securely through Shopify Payments.

We reserve the right to correct pricing errors or withdraw promotions where necessary.

Delivery

We aim to dispatch orders as quickly as possible.

Delivery times are estimates and may vary depending on the delivery provider or circumstances outside of our control.

Once your order has been dispatched, responsibility for delivery passes to the courier. If your order arrives damaged or does not arrive, please contact us and we will work with you to resolve the issue.

For full details, please see our Delivery Policy.

Returns & Refunds

We want you to be happy with your coffee.

If you are not satisfied with your order, please contact us at hello@eborcoffee.co.uk.

Returns and refunds are handled in accordance with UK consumer protection laws and our Refund Policy.

Due to the nature of coffee products, we may not be able to accept returns of opened or used products unless they are faulty.

Website Use

You may use our website for personal and lawful purposes only.

You must not misuse our website, attempt to gain unauthorised access, or copy our content, branding or images without permission.

All content on this website belongs to Ebor Coffee unless otherwise stated.

Third-Party Services

Our website is powered by Shopify and may use third-party services to help us provide our products and improve your experience.

These services may process information in accordance with their own privacy policies.

Our Liability

We take care to provide accurate information and quality products.

Nothing in these Terms limits your rights under UK consumer protection law.

We are not responsible for losses caused by circumstances outside our reasonable control, including delivery delays caused by third parties.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Changes to These Terms

We may update these Terms from time to time. Any changes will be published on this page.

Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be handled by the courts of England and Wales.

Contact Us

If you have any questions about these Terms, please contact:

Ebor Coffee