Refund policy
WHAT WE CAN'T REFUND:
The following items can't be refunded or returned (unless there's a fault):
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Perishable goods like food or drinks
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Personalised or custom-made products
YOU’VE GOT 30 DAYS
You’ve got 30 days from the date you received your item to exchange it or ask for a refund.
CONDITION IS EVERYTHING
To return something, it needs to be unused and in the exact same condition you got it in. This means original packaging, unused, undamaged – basically, we want it back like it just arrived. Oh, and don’t forget the proof of purchase and Returns Form. Easy, right?
DELIVERY CHARGES
If you paid for delivery on your original order, we’ll refund that too. If you’re returning an item we’ve agreed to refund, we''ll cover the shipping cost too.
EXCHANGES
Exchanges happen once we’ve confirmed the deal with you. We’ll send your replacement out as soon as we’ve sorted everything.
FAULTY?
Let us know what's wrong with what you've purchased, and we’ll make it right with a full refund and cover the reasonable cost of sending it back to us to examine.
REFUNDS
Once your return is received, we’ll send you an email to confirm. Your refund will be sent back to the payment method you used. We can’t send it anywhere else, so make sure your details are up-to-date. Your refund should hit your account in no more than 14 days after we get the item.
HOW TO RETURN AN ITEM
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Make sure you’ve got everything:
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Fully completed Returns Form
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Proof of purchase
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The item itself
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Proper packaging (water-resistant, padded if needed)
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Take it to the post office:
Find your nearest Royal Mail office.